Return & Refund Policy
Refund & Return Policy
At FEYES, customer satisfaction is our priority. If you are not fully satisfied with your purchase, weโre here to help.
Refund & Return Eligibility
You may request a return or refund within 7 days of the delivery date.
To be eligible for a return or refund:
-
Items must be unused, unworn, and in original condition
-
All tags, labels, and original packaging must be intact
-
Items must not be washed, altered, or damaged
Return Process
To initiate a return:
-
Email us at feyesshop@gmail.com with your order number and reason for return
-
Our support team will review your request and provide return instructions, including the return address
-
Once the item is received and inspected, we will notify you of approval or rejection
๐ Returns sent without prior authorization may not be accepted.
Return Shipping
-
Customers are responsible for return shipping costs, unless the return is due to an error on our part
-
Return addresses are U.S.-based and provided after approval.
Refund Method & Processing Time
-
Approved refunds will be issued to the original method of payment.
-
Refunds are processed within 5โ10 business days after the returned item is received and inspected
-
Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
Certain items may not be eligible for return or refund due to hygiene or safety reasons. These items will be clearly noted on the product page.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
๐ฉ feyesshop@gmail.com